FairOS Privacy Policy

Version 1.0
Effective Date: September 13, 2026

FairOS Event Technologies LLC (“FairOS,” “we,” “us,” or “our”) respects your privacy.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use websites, applications, software, and related services provided by FairOS, including FairOS: Compete and other services that link to this Privacy Policy (collectively, the “Services”).

It also explains how FairOS handles information provided through the Services on behalf of participating fairs, fairgrounds, festivals, associations, event operators, and other organizations (“Event Operators”).

1. Our Role

FairOS provides technology used by Event Operators to administer programs and operations.

Depending on the context, FairOS may process personal information:

  • for our own business and operational purposes;
  • to provide Services requested by you;
  • on behalf of an Event Operator; or
  • jointly with or as directed by an Event Operator in connection with an event or program.

Event Operators may have their own privacy notices or legal obligations governing information they receive through FairOS.

FairOS does not control an Event Operator's independent use of personal information after the information has been provided to that Event Operator.

2. Information We Collect

The information we collect depends on how you use the Services.

A. Account and Contact Information

We may collect:

  • name;
  • email address;
  • telephone number;
  • organization, school, club, or affiliation;
  • account type or role;
  • login and authentication information;
  • account preferences; and
  • information you provide when communicating with support.

B. Exhibitor and Participant Information

FairOS: Compete and similar Services allow authorized account holders to provide information about exhibitors or participants.

Depending on the applicable program, this may include:

  • first, middle, last, and preferred name;
  • date of birth;
  • age-related information;
  • grade level;
  • school or organization;
  • relationship to the account holder;
  • competition eligibility information;
  • entry classifications;
  • entry titles and descriptions;
  • responses to competition requirements;
  • receiving or check-in information;
  • competition status;
  • awards or results; and
  • other information required by the Event Operator.

This information may concern minors when an authorized adult submits entries on their behalf.

C. Competition and Registration Information

We may collect and maintain information concerning:

  • registration batches;
  • competition entries;
  • departments, divisions, classes, or categories selected;
  • entry fees;
  • submission dates and times;
  • eligibility or validation results;
  • entry status;
  • receiving and check-in records;
  • withdrawals;
  • refund requests;
  • judging or award information when supported by the Service; and
  • communications associated with an entry or registration.

D. Photos and Other Files

Certain Services may permit Event Operators or authorized staff to capture or upload photographs, documents, or other files.

For example, FairOS: Compete may allow authorized staff to photograph an exhibit during receiving or check-in for identification, documentation, operational, or recordkeeping purposes.

Such files may contain personal information depending on their contents.

E. Payment and Transaction Information

When payments are made through the Services, we may collect or maintain transaction information such as:

  • amount;
  • currency;
  • payment status;
  • transaction identifiers;
  • payment-provider identifiers;
  • receipt information;
  • refund information;
  • payment allocation information; and
  • reconciliation records.

Payment-card information is processed by our payment-processing provider. FairOS does not intend to store full payment-card numbers or card security codes in FairOS: Compete.

For services using Square, payment information is processed through Square's systems and is also subject to Square's privacy practices.

F. Communications

We may collect information relating to communications sent through or concerning the Services, including:

  • transactional email records;
  • delivery status;
  • provider message identifiers;
  • support communications;
  • reminders;
  • notices; and
  • records showing whether a communication was queued, sent, failed, or cancelled.

G. Consent and Certification Records

When you accept terms, provide a certification, or authorize a transaction, we may maintain evidence of that action, including:

  • the consent or certification presented;
  • consent code or type;
  • document or consent version;
  • text presented at the time;
  • user or account identifier;
  • registration or transaction involved;
  • individuals covered by the authorization where applicable; and
  • date and time of acceptance.

We maintain these records to document transactions, authorizations, and compliance obligations.

H. Technical and Security Information

When you use the Services, we or our infrastructure providers may automatically process technical information necessary to operate and secure the Services, such as:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • request and access information;
  • authentication events;
  • timestamps;
  • application errors;
  • security events; and
  • similar diagnostic information.

3. How We Collect Information

We collect information:

  • directly from account holders;
  • from authorized representatives acting for exhibitors or participants;
  • from Event Operators and their authorized staff;
  • when you use or interact with the Services;
  • through integrated service providers;
  • through payment and transaction systems; and
  • when you communicate with us.

4. How We Use Personal Information

We may use personal information to:

Provide and Operate the Services

Including to:

  • create and maintain accounts;
  • authenticate users;
  • administer registrations and competition entries;
  • determine or display eligibility;
  • process submissions;
  • facilitate payments;
  • reconcile transactions;
  • administer refunds;
  • support receiving and check-in;
  • maintain competition records; and
  • provide Event Operators with information needed to administer their programs.

Communicate With Users

Including to:

  • send registration confirmations;
  • send payment confirmations;
  • send withdrawal or refund notices;
  • send deadline reminders;
  • send receiving or drop-off reminders;
  • respond to support requests; and
  • provide security or administrative notices.

Maintain Accuracy and Integrity

Including to:

  • identify duplicate or inconsistent records;
  • reconcile transactions;
  • maintain audit histories;
  • investigate errors;
  • support authorized corrections; and
  • preserve reliable event records.

Protect the Services

Including to:

  • prevent fraud;
  • detect unauthorized access;
  • investigate misuse;
  • maintain system security;
  • troubleshoot failures; and
  • enforce applicable terms and policies.

Improve FairOS

We may use operational information to understand performance, diagnose problems, improve workflows, develop features, and improve the reliability and usability of our Services.

When reasonably practicable, we may use aggregated or de-identified information for analysis and product improvement.

Comply With Law and Protect Rights

We may process information when reasonably necessary to:

  • comply with applicable laws, regulations, legal processes, or governmental requests;
  • establish, exercise, or defend legal claims;
  • enforce agreements;
  • protect FairOS, Event Operators, users, or others; and
  • investigate suspected fraud, abuse, or unlawful conduct.

5. Information About Children and Minors

FairOS Services may process information about minors because minors participate in fairs, youth competitions, educational programs, clubs, agricultural programs, and other activities administered using our technology.

FairOS accounts are intended for adults and authorized representatives. Children under 13 are not permitted to independently create FairOS accounts or directly provide personal information through FairOS: Compete.

Information about a child should instead be provided by a parent, legal guardian, teacher, school, club, organization, or other adult who is authorized to act on the child's behalf.

An adult who submits information about a minor represents that the adult has the authority necessary to provide that information and to take the requested actions.

We use information about minors for purposes such as:

  • establishing eligibility;
  • administering competition entries;
  • identifying exhibitors;
  • maintaining entry records;
  • communicating with authorized adults;
  • receiving and checking in exhibits;
  • administering judging, awards, or premiums when applicable; and
  • complying with Event Operator requirements and legal obligations.

FairOS does not intend FairOS: Compete to be a service through which children under 13 independently provide personal information to FairOS.

If you believe a child under 13 has independently created an account or directly submitted personal information to FairOS without appropriate authorization, contact us promptly at privacy@getfairos.com.

We will review the circumstances and take appropriate action consistent with applicable law.

6. When We Disclose Personal Information

We may disclose personal information in the following circumstances.

A. Event Operators

Information submitted for an event or program may be disclosed to the Event Operator administering that event.

Event Operators may use the information to administer:

  • registrations;
  • competition entries;
  • eligibility;
  • payments;
  • receiving;
  • judging;
  • awards;
  • premiums;
  • compliance;
  • communications; and
  • other event operations.

B. Service Providers

We use service providers that help us operate FairOS.

Depending on the Service, these may include providers of:

  • database and application infrastructure;
  • cloud hosting;
  • authentication;
  • payment processing;
  • email delivery;
  • file storage;
  • security;
  • monitoring;
  • development infrastructure; and
  • business communications.

Providers used in connection with FairOS Services may include Supabase, Square, Resend, and Google Workspace, along with other infrastructure and professional service providers.

These providers receive information as reasonably necessary to perform services for us and are subject to applicable contractual and legal obligations.

C. Legal and Safety Disclosures

We may disclose information if we reasonably believe disclosure is necessary to:

  • comply with law or legal process;
  • respond to a lawful governmental request;
  • protect the rights, safety, or property of FairOS, an Event Operator, users, or others;
  • investigate fraud or security incidents; or
  • enforce agreements.

D. Business Transactions

If FairOS is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, personal information may be disclosed as part of that transaction, subject to applicable law.

E. With Your Direction or Consent

We may disclose information when you direct us to do so or otherwise provide appropriate consent.

7. Sale and Sharing of Personal Information

FairOS does not sell personal information for monetary consideration.

FairOS does not use personal information collected through FairOS: Compete to operate an advertising marketplace.

We do not knowingly sell personal information belonging to children or minors.

If our practices change in a manner that creates additional rights under applicable privacy law, we will update this Privacy Policy and provide legally required choices or notices.

8. Cookies and Similar Technologies

FairOS may use cookies, browser storage, and similar technologies that are reasonably necessary to:

  • authenticate users;
  • maintain sessions;
  • remember settings;
  • protect account security;
  • operate application functionality; and
  • diagnose technical problems.

Some integrated service providers may use similar technologies as part of providing their services.

Where applicable law requires consent or additional choices for non-essential technologies, we will provide those choices as appropriate.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide the Services;
  • administer event records;
  • maintain transaction and payment records;
  • document consents and certifications;
  • provide support;
  • maintain security and audit histories;
  • resolve disputes;
  • enforce agreements; and
  • satisfy legal, accounting, contractual, or regulatory requirements.

Different categories of information may have different retention periods.

Information associated with fair competitions or financial transactions may need to be retained after an event concludes because of recordkeeping, audit, dispute-resolution, or legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or de-identify it consistent with applicable law and operational requirements.

10. Data Security

FairOS uses administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • authentication and access controls;
  • role-based permissions;
  • database security policies;
  • restricted administrative functions;
  • encryption provided by infrastructure services;
  • audit and transaction records;
  • security monitoring; and
  • controlled access to production systems.

No Internet-connected service or storage system can guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and promptly notifying us of suspected unauthorized access.

11. Data Accuracy

You may be able to review or update certain account or exhibitor information through the Services.

Some information may become locked after submission because it forms part of an official registration, competition, transaction, or audit record.

When information cannot be directly edited, contact FairOS support or the applicable Event Operator for assistance.

12. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have rights concerning your personal information.

These may include rights to:

  • request access to personal information;
  • request information about how personal information is used or disclosed;
  • request correction of inaccurate information;
  • request deletion of certain information;
  • obtain a copy of certain information;
  • object to or restrict certain processing; or
  • withdraw consent where processing is based on consent.

These rights are subject to applicable exceptions.

For example, we may need to retain information to complete transactions, maintain official competition or financial records, prevent fraud, comply with legal obligations, or establish or defend legal claims.

To make a privacy request, contact:

privacy@getfairos.com

We may need to verify your identity and authority before fulfilling a request.

If information is controlled by an Event Operator, we may refer the request to or coordinate with that Event Operator.

13. California Privacy Rights

California residents may have additional rights under California privacy laws.

To the extent the California Consumer Privacy Act, as amended (“CCPA”), applies to FairOS's processing of your personal information, applicable rights may include:

  • Right to Know/Access: the right to request information about personal information collected, used, or disclosed;
  • Right to Delete: the right to request deletion of certain personal information, subject to exceptions;
  • Right to Correct: the right to request correction of inaccurate personal information;
  • Right to Opt Out: where applicable, the right to opt out of the sale or sharing of personal information;
  • Right to Limit Certain Uses of Sensitive Personal Information: where applicable under California law; and
  • Right to Non-Discrimination: the right not to receive unlawful discriminatory treatment for exercising applicable privacy rights.

As described above, FairOS does not sell personal information for monetary consideration and does not operate FairOS: Compete as an advertising marketplace.

California residents may submit applicable requests to:

privacy@getfairos.com

We will verify and respond to requests as required by applicable law.

You may also use an authorized agent where permitted by law. We may require verification of the agent's authority and, where legally permitted, verification of your identity.

14. Information About Minors and Privacy Requests

A parent, legal guardian, or other legally authorized representative may contact us concerning personal information associated with a minor.

We may require reasonable verification of:

  • the requester's identity;
  • the identity of the child or participant involved; and
  • the requester's authority to act on that person's behalf.

Because information may form part of an official event or transaction record, deletion requests may be subject to legal or operational exceptions.

15. International Processing

FairOS is based in the United States and primarily provides Services for organizations and users in the United States.

If you access the Services from another jurisdiction, your information may be processed in the United States or other locations where our service providers operate.

Where required, we will use appropriate mechanisms for international data transfers.

16. Third-Party Websites and Services

The Services may contain links to websites or services operated by:

  • Event Operators;
  • payment processors;
  • government entities;
  • associations;
  • sponsors;
  • vendors; or
  • other third parties.

This Privacy Policy does not govern independent third-party websites or services.

We encourage you to review the privacy notices of third parties before providing information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes to our Services;
  • changes to our information practices;
  • changes to service providers;
  • legal or regulatory developments; or
  • operational improvements.

When we update the Policy, we will revise the version or effective date.

If changes materially affect how we use personal information, we will provide additional notice or obtain consent when required by law.

18. Contact Us

For questions about this Privacy Policy or FairOS privacy practices, or to submit a privacy request, contact:

FairOS Event Technologies LLC
Privacy: privacy@getfairos.com
General Support: support@getfairos.com

If your request concerns information maintained for a particular fair, event, or program, please identify that event in your request so we can respond or coordinate with the appropriate Event Operator.